If your Wondery app is experiencing technical issues such as playback interruptions, crashing, or app load issues on your Android device, please try the following troubleshooting steps to see if they help:
Update to the Latest Software Version.
This is the first thing you'll want to check if you are running into any technical hiccups with our Android app. If your device hasn’t automatically updated the app, you can manually check for updates by opening the Play Store, searching for the Wondery app, and tapping "Update" if available.
Adjust your battery settings to ensure the Android Operating System doesn't shut down the Wondery app when you're listening with the app in the background:
Follow these steps from the Samsung support site. In Step #1, select "Unrestricted".
Google (or most other manufacturers) Phones
Set the Battery Usage setting on your device to "Unrestricted" for the Wondery app by doing one of the following:
- Visit Device Settings -> Battery -> Battery Usage -> Look for “Wondery” app -> Tap on “Unrestricted”.
- Visit Device Settings -> Apps > Look for "Wondery" app -> Battery -> Tap on "Unrestricted".
Also, if you're on a Google device and you're using Extreme Battery Saver, make sure you set Wondery as an Essential app:
- Visit Device Settings -> Battery -> Battery Saver -> Extreme Battery Saver -> Essential apps -> select "Wondery"
Clear the Wondery app's locally cached data from within the app.
You can do this by going to the Settings wheel in the top right corner of the app, then scrolling down to Storage -> Clear Cache.
Clear the Wondery app's device-level cache.
To do this, open your device's Settings -> Apps -> Wondery -> Storage -> Clear Data / Clear Cache.
Uninstall and reinstall the Wondery app.
You can do this from your home screen by tapping and holding on the app icon and selecting Uninstall, or by going into Settings -> Apps -> Wondery -> Uninstall. Then, reinstall the Wondery app from Google Play.
If you're still having trouble after trying these steps, please contact our support team here and we'll assist you further.
TIP: Did you know you can also use your Wondery+ subscription in Google Podcasts, Pocket Casts, Podcast Addict and a variety of other free third-party podcast apps? See this FAQ for more info.