If your Wondery app is experiencing technical issues such as excessive buffering, playback interruptions, or app load issues on your Android device, please try the following troubleshooting steps to see if they help:
- Set the Battery Usage setting on your device to "Optimized" for the Wondery app. To do so, do one of the following on your phone:
- Visit Device Settings -> Battery -> Battery Usage -> Look for “Wondery” app -> Tap on “Optimized” or “Unrestricted”.
- Visit Device Settings -> Apps > Look for "Wondery" app -> Battery -> Tap on "Optimized" or "Unrestricted".
- Clear the Wondery app's locally cached data from within the app. You can do this by going to the Settings wheel in the top right corner of the app, then scrolling down to Storage - Clear Cache.
Clear the Wondery app's device-level cache. To do this, open your device's Settings -> Apps -> Wondery -> Storage -> Clear Data / Clear Cache.
Uninstall and reinstall the Wondery app. You can do this from your home screen by tapping and holding on the app icon and selecting Uninstall, or by going into Settings -> Apps -> Wondery -> Uninstall. Then, reinstall the Wondery app from Google Play.
If you're still having trouble after trying these steps, please contact our support team here and we'll assist you further.
TIP: Did you know you can also use your Wondery+ subscription in Google Podcasts, Pocket Casts, Podcast Addict and a variety of other free third-party podcast apps? See this FAQ for more info.